FAQs
FREQUENTLY ASKED QUESTIONS
1.What devices do you repair?
We specialize in repairing a wide range of electronic and audio equipment, including speakers, amplifiers, sound systems, televisions, gaming consoles, microwaves, keyboards, and more. If you're unsure, feel free to contact us for confirmation.
We've answered some of the most common questions to help you understand our repair process and services better.
2.How do I get started?
Simply contact us to discuss the issue with your device. We’ll guide you through the next steps, whether it’s booking a drop-off or arranging a courier.
3.Do I need to book before dropping off my device?
Yes, all drop-offs are strictly by appointment to ensure we provide dedicated time and attention to your repair.
4.Can I send my device if I’m not in a Different Province ?
Yes, you can securely courier your device to us if you're located outside Pretoria. We will keep you updated throughout the entire repair process.
5.Is there a diagnostic fee?
Yes, we charge a R350 diagnostic fee, which covers a full assessment and fault identification of your device.
6.Will I be charged before the repair begins?
No repairs are carried out without your approval. After diagnostics, we provide a detailed quotation. Repairs only proceed once approved and a 50% deposit has been received.
7.How long do repairs take?
Repair times vary depending on the issue and parts availability. We always aim for a fast turnaround and keep you informed throughout the process.
8.Do you use quality parts?
Yes, we use reliable, high-quality components to ensure durability and optimal performance.
9.How will I be updated on progress? We maintain clear communication and will provide updates throughout the repair process so you always know the status of your device.
10.Do you offer a warranty on repairs? Warranty terms may vary depending on the type of repair. Please contact us for specific warranty details.
11.Where are you located?
Our service center is located at: Judges Avenue, Cresta, Randburg, 2195
12.Why should I choose The Sound Doctor?
We combine technical expertise with precision and a commitment to premium service. Our goal is not just to fix your device—but to restore your sound to peak performance.